Accessibility Statement for Rubbish Removal Hackney

Rubbish Removal Hackney is committed to providing an accessible online experience for all users in the Hackney area, including disabled people, older users, and anyone using assistive technologies. This Accessibility Statement explains the steps we are taking to make our digital information about rubbish removal services more inclusive, and how you can contact us if you need support or adjustments.

Our Accessibility Commitment

We aim for our website to conform to the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines explain how to make web content more usable and accessible for everyone. Our goal is that people in Hackney can access information about waste collection, bulky item removal, and other rubbish removal services regardless of disability, technology, or environment.

As we update our services and content, we continue to review the site against WCAG 2.1 AA guidance, with a focus on clarity, consistency, and ease of navigation.

Support for Screen Readers

Our website is designed to work with screen readers used by people who are blind or have low vision. We aim to provide clear page structures, logical heading levels, and meaningful text for interactive elements so that screen reader users can understand and operate the site effectively.

Where possible, images used on the site include descriptive alternative text so that important information about rubbish removal in Hackney is not lost to users who cannot see the images. We also avoid relying on colour alone to convey meaning, helping ensure that content remains understandable for users with visual impairments or colour vision deficiencies.

Keyboard Navigation

The site is designed to be navigable using only a keyboard, without the need for a mouse or touch input. This supports users with mobility impairments, as well as those who prefer keyboard use. You should be able to:

Move through navigation menus and page sections using the keyboard, access forms to request information about rubbish removal services, and activate links and buttons using keyboard controls.

We work to maintain a logical tab order and visible focus indicators so that you can always see where you are on the page while moving through the site.

Text, Layout, and Readability

We aim to use clear and straightforward language when describing rubbish removal in Hackney, including services, pricing, and booking options. Our pages are laid out to support easy reading, with headings that describe content sections and paragraphs that are kept as concise as possible.

Where possible, the design allows users to adjust text size using their own browser or device settings without loss of content or functionality. We avoid fixed font sizes that prevent users from enlarging text comfortably.

Compatibility and Ongoing Improvements

Our website is intended to be compatible with current versions of major web browsers and assistive technologies. As technology and accessibility standards evolve, we review and update our site to address issues and introduce improvements that make rubbish removal information more accessible to Hackney residents and businesses.

We recognise that no website is perfectly accessible to every user in every situation. We therefore treat accessibility as an ongoing process and welcome feedback from users who experience barriers.

Contact for Accessibility Support and Requests

If you encounter any accessibility difficulty when using our site, or if you need information about our rubbish removal services in Hackney in another format, you can contact us with your request. Examples of alternative formats may include large print, easy read, or verbal explanations over the phone.

When you contact us, please describe the accessibility issue you are facing, the page or service involved, and how you are accessing the site, for example the device, browser, or assistive technology you are using. This information helps us respond quickly and work on a suitable solution for you and other users.

We aim to acknowledge accessibility queries promptly and to provide a response or proposed adjustment within a reasonable timeframe. Your feedback plays an important role in helping us improve the accessibility and usability of rubbish removal information and online services in Hackney for everyone.